Request Booking Cancellation

Last updated: September 12, 2026

How to request a cancellation

We understand that travel plans can change. To request a cancellation or refund for a direct booking, please contact our support team via email at info@luxecityrental.com with your booking confirmation code and the email address used for the original booking. Our team will review your request and get back to you as soon as possible.

Cancellation Policy – Direct Bookings

At Luxe City Vacation Homes Rental, we understand that travel plans may change. Our cancellation policy for direct bookings is as follows:

1. Free Cancellation

Cancellations made 14 days or more before the arrival date are eligible for a full refund with no charges applied.

2. Partial Cancellation Fee

Cancellations made between 7 and 14 days before the arrival date will incur a 50% cancellation fee of the total booking amount.

3. Full Cancellation Fee

Cancellations made within 7 days of the arrival date are non-refundable and will incur a 100% cancellation fee.

4. No-Show Policy

Guests who do not arrive without prior notice will be charged the full booking amount.

5. Modification Requests

Reservation changes are subject to availability and may be subject to rate changes. A change is considered a cancellation if new dates cannot be accommodated.